Microsoft has acknowledged a new Windows 10 issue that impacts working of some printers. This issue originated with the Windows 10 cumulative update KB5003690. So, all the later updates also have this issue. The issue impacts receipt or label printers that connect via USB the most.
Microsoft is already resolving the issue via KIR or known issue rollback method. It might take up to 24 hours for the resolution to propagate automatically to consumer devices and non-managed business devices. Microsoft notes that restarting your Windows device might help the resolution apply to your device faster.
Read all the details below.
Certain printers unable to print
Status Originating update History Resolved OS Build 19043.1081
Resolved: 2021-07-08, 16:56 PT
Opened: 2021-07-08, 16:40 PT
After installing KB5003690 or later updates (including out of band updates, KB5004760 and KB5004945), you might have issues printing to certain printers. Most affected printers are receipt or label printers that connect via USB.Affected platforms:
- Client: Windows 10, version 21H1; Windows 10, version 20H2; Windows 10, version 2004
- Server: Windows Server, version 20H2; Windows Server, version 2004Resolution: This issue is resolved using Known Issue Rollback (KIR). Please note that it might take up to 24 hours for the resolution to propagate automatically to consumer devices and non-managed business devices. Restarting your Windows device might help the resolution apply to your device faster. For enterprise-managed devices that have installed an affected update and encountered this issue, it can be resolved by installing and configuring a special Group Policy. Note Devices need to be restarted after configuring the special Group Policy. For help, please see How to use Group Policy to deploy a Known Issue Rollback. For general information on using Group Policies, see Group Policy Overview.