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Microsoft offers workaround for KB5000802 BSOD, promises a resolution in coming week

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After acknowledging the BSOD issue caused by update KB5000802, Microsoft has now offered a workaround. It has also promised a resolution in coming week.

Microsoft tells that after installation of the update KB5000802 one can face an APC_INDEX_MISMATCH BSOD error when attempting to print. This issue affects a subset of Type 3 printer drivers and does not affect printer drivers that are Type 4.

After installing KB5000802, you might receive an APC_INDEX_MISMATCH error with a blue screen when attempting to print to certain printers in some apps. This issue affects a subset of Type 3 printer drivers and does not affect printer drivers that are Type 4. If you are unsure which type your printer driver is, use the following steps:
  1. Press the Windows key+r or select Start and type run and select it.
  2. Type printmanagement.msc and press enter or select the OK button.
  3. If Print Management opens, continue to step 4. If you receive the error, Windows can not find ‘printmanagement.msc’. then select Start and type manage optional features and select it. Select Add a Feature and type print, select the check box next to Print Management Console and select install. You will now need to start at step 1 again.
  4. Expand Print Servers, expand your computer’s name, and select Printers.
  5. You can now see the Driver Type for each of your installed printer drivers.

Workaround:

Here is the workaround Microsoft has offered.

To mitigate the issue, follow the instructions in this video. The Command Prompt commands from the video are as follows (you will need to replace KX driver for Universal printing with the name of your printer, as explained in the video):
  • rundll32 printui.dll,PrintUIEntry /Xg /n “KX driver for Universal printing”
  • rundll32 printui.dll,PrintUIEntry /Xs /n “KX driver for Universal printing” attributes +direct

Microsoft also offers to roll-out a fix in coming week.

Next steps: We are working on a resolution and estimate a solution will be available in the coming week.

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