Microsoft has recently released 2023 July update KB5028185 for Windows 11 version 22H2. You can read more details about the KB5028185 update by clicking here. Now, it seems that the update KB5028185 is failing to install for many users. It is also causing “diagnosing your PC” boot loop for some users. Some users are also experiencing display flickering issue after installing this update.

Many users are reporting installation failure issue with Windows 11 update KB5028185. Users are facing 0x800737120x80070002, 0x800f081f, and other errors when trying to install the update.

2023-07 Cumulative Update for Windows 11 failed to install but no longer shows up

I recently tried to install the following updates:

1) 2023-07 Cumulative Update for .NET Framework, 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5028851)

2) 2023-07 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5028185)

The .NET Framework update installed just fine, but Windows Update said the second one (KB5028185) “failed” to install. I clicked “Retry,” and I was told that it “failed” to install the update a second time. However, Windows Update now says my computer is “up to date,” and it doesn’t find any updates to install when I click “Check for updates.”

Worst of all, when I click on “Update history,” it doesn’t mention KB5028185 at all, so the most recent security update that was “successfully installed” is the one released on June 13, 2023. For reference, it is listed as: 2023-06 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5027119)

Windows 11 Update (KB5028185) Failed with Error 0x80070002

Dear microsoft community team, I’ve been tried to install update but it keeps failed with error code 0x80070002. I also tried to run `sfc /scannow` and it return a message like this:

“`Windows Resource Protection found corrupt files but was unable to fix some of them.

For online repairs, details are included in the CBS log file located at

windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline

repairs, details are included in the log file provided by the /OFFLOGFILE flag.“`

INSTALL ERROR: 2023-07 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5028185)


When I install the following update:

2023-07 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5028185)

and restart my computer, while restarting, the update will progress until the screen suddenly reads:

“Something didn’t go as planned. No need to worry – undoing changes. Please keep your computer on.”

Eventually the restart process will complete, but the “Windows Update” section of settings shows “Install error – 0x8007045b” for this update, indicating it did not complete, still allowing me to try again.

I have tried each of the steps listed in the following links and do not have an anti-virus. As well, “sfc/scannow” and the “dism” commands do not detect anything wrong and always come back clean.

Windows 11 Update Error 0x80073712 – Again

I’m trying to update Windows, and it will not. The update is:

2023-07 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5028185)

Some update files are missing or have problems. We’ll try to download the update again later. Error code: (0x80073712)

I found this article, it has a solution but it is not for the same update. Should I use the same fix verbatim? Or something else? Thank you.

Coming to details of another issue, users reported about it on Reddit. One user mentions about the update making the restart and startup times longer.

KB5028185 is trash. Thanks to this update, my restart and startup times are both far longer, sitting at the Welcome Screen for 17 seconds where it used to be about 4½ seconds. The shut down time is longer too but I didn’t time it.

The new feature to show seconds to the clock doesn’t work.

I created a startup task a couple of months ago to delay the startup of EarTrumpet for 15 seconds so that it would actually be useful when it started up instead of having nothing at all in its Volume Mixer. That startup task no longer works. I deleted it and made a new one, but that one doesn’t work either.

Another issue reported by users in the Reddit is the display flickering issue while playing games after the update KB5028185 installation.

My display started flickering while playing games after the update. Uninstalled/reinstalled display drivers to no avail. Problem occurs if screen refresh rate is above 60 hz or the game is in fullscreen/borderless window. How do I fix? Im on the KB5028185 version currently.

Some users have also reported other issues too after installing the update KB5028185 on their Windows 11 PCs.

The update left me on the “diagnosing your PC” boot loop.

After the initial install, my PC booted into Windows 11 with no USB hardware working(m&k/audio interface), I restarted and it kept putting me into repair mode to either reinstall windows, load a backup image, or uninstall the updates…I uninstalled the updates, still wouldn’t boot into Windows and again the “diagnosing your PC” loop of endless spinning wheel.

After a half hour of trying restarts, I finally opted to load a backup that was luckily from an hour before this update happened, and everything is perfect/normal again – I’m just behind on updates, which I will be holding off on for as long as humanly possible.
(ps: I browsed this thread for a bit but didn’t see a duplicate of my issue from anyone else, sorry if this has been addressed)