Microsoft started pushing the Windows 10 May 2020 update aka Version 2004 to PCs starting yesterday but also made it clear that not all PCs will be offered the update immediately. Microsoft has held the Windows 10 May 2020 release for certain categories of PCs with a list of known issues as revealed on the official “version 2004 known issues and notifications” page.

Microsoft has recommended to not attempt to manually update categories of PCs listed below using the update now button or the Media Creation Tool until these issues have been resolved.

PCs with Realtek Bluetooth radios:

Difficulty connecting to more than one Bluetooth device

Realtek and Microsoft have found incompatibility issues with certain versions of drivers for Realtek Bluetooth radios and Windows 10, version 2004 (the Windows 10 May 2020 Update). Windows 10 devices with affected Realtek Bluetooth radio drivers might be unable to connect or pair with more than one Bluetooth device at a time after updating.
To safeguard your update experience, we have applied a compatibility hold on Windows 10 devices with affected Realtek Bluetooth radio drivers installed from being offered Windows 10, version 2004 or Windows Server, version 2004 until the driver has been updated.
Affected platforms:
  • Client: Windows 10, version 2004
  • Server: Windows Server, version 2004
Next steps: Microsoft and Realtek are working on a resolution and will provide an update in an upcoming release.

PCs with Conexant ISST audio drivers:

Errors or issues during or after updating devices with Conexant ISST audio drivers

Synaptics and Microsoft have found incompatibility issues with certain versions of drivers for Conexant ISST audio driver and Windows 10, version 2004 (the Windows 10 May 2020 Update). Windows 10 devices with affected Conexant ISST audio driver might receive an error or experience issues while installing the update or after the device has updated. The affected driver will be named Conexant ISST Audio or Conexant HDAudio Driver under Sound, video and game controllers in Device Manager and have file name uci64a96.dll through uci64a231.dll and a file version lower than 7.231.3.0.
To safeguard your update experience, we have applied a compatibility hold on Windows 10 devices with affected Conexant or Synaptics audio drivers installed from being offered Windows 10, version 2004 or Windows Server, version 2004 until the driver has been updated.
Affected platforms:
  • Client: Windows 10, version 2004
  • Server: Windows Server, version 2004
Workaround: To mitigate this issue, you will need to check with your device manufacturer (OEM) to see if an updated driver is available and install it.

PCs with Conexant audio drivers:

Errors or issues during or after updating devices with certain Conexant audio drivers
Synaptics and Microsoft have found incompatibility issues with certain versions of drivers for Conexant or Synaptics audio devices and Windows 10, version 2004 (the Windows 10 May 2020 Update). Windows 10 devices with affected Conexant or Synaptics audio drivers might receive a stop error with a blue screen during or after updating to Windows 10, version 2004. The affected driver will be named Conexant HDAudio Driver under Sound, video and game controllers in Device Manager and have versions 8.65.47.53, 8.65.56.51, or 8.66.0.0 through 8.66.89.00 for chdrt64.sys or chdrt32.sys.

To safeguard your update experience, we have applied a compatibility hold on Windows 10 devices with affected Conexant or Synaptics audio drivers installed from being offered Windows 10, version 2004 or Windows Server, version 2004 until the driver has been updated.

Affected platforms:

Client: Windows 10, version 2004
Server: Windows Server, version 2004

Next steps: Microsoft and Synaptics are working on a resolution and will provide an update in an upcoming release.

PCs with Intel iGPU:

Variable refresh rate not working as expected on devices with Intel iGPU

Intel and Microsoft have found incompatibility issues when using a monitor with Variable refresh rate (VRR) plugged into an Intel integrated graphics processing unit (iGPU) display adapter and Windows 10, version 2004 (the Windows 10 May 2020 Update). Enabling VRR on affected devices will not enable the VRR for most games, especially games using Direct X 9.
To safeguard your update experience, we have applied a compatibility hold on Windows 10 devices with affected drivers or firmware from being offered Windows 10, version 2004.
Affected platforms:
  • Client: Windows 10, version 2004
Next steps: Microsoft and Intel are working on a resolution and will provide an update in an upcoming release.

PCs with Always On, Always Connected feature:

Errors or unexpected restarts for some devices using Always On, Always Connected

Some devices using the Always On, Always Connected feature might have compatibility issues with Windows 10, version 2004 (the Windows 10 May 2020 Update). Affected devices will have more than one Always On, Always Connected capable network adapter, such as the Microsoft Surface Pro 7 and Microsoft Surface Laptop 3, and might receive errors or unexpected shutdown or restart.
To safeguard your update experience, we have applied a compatibility hold on Windows 10 devices with affected drivers or firmware from being offered Windows 10, version 2004.
Affected platforms:
  • Client: Windows 10, version 2004
Next steps: We are working on a resolution and estimate a solution will be available in mid-June.

PCs with GameInput Redistributable:

No mouse input with apps and games using GameInput Redistributable

An incompatibility issue was found with some apps and games using GameInput Redistributable and Windows 10, version 2004 (the Windows 10 May 2020 Update). Affected apps or games might lose mouse input. Note GameInput Redistributable might be bundle with apps and games and might be silently installed during the installation of that app or game.
To safeguard your update experience, we have applied a compatibility hold on Windows 10 devices with GameInput Redistributable from being offered Windows 10, version 2004.
Affected platforms:
  • Client: Windows 10, version 2004
Next steps: Microsoft is working on a resolution and will provide an update in an upcoming release.

PCs with older drivers for Nvidia display adapters (GPU):

Issue with older drivers for Nvidia display adapters (GPU)

Nvidia and Microsoft have found incompatibility issues with certain versions of Nvidia display adapter drivers and Windows 10, version 2004 (the Windows 10 May 2020 Update). Windows 10 devices with affected Nvidia display driver versions might receive a stop error with a blue screen or other issues during or after installing the update to Windows 10, version 2004. The affected drivers are any version lower than 358.00.
To safeguard your update experience, we have applied a compatibility hold on Windows 10 devices with affected Nvidia display drivers drivers installed from being offered Windows 10, version 2004 or Windows Server, version 2004 until the driver has been updated.
Affected platforms:
  • Client: Windows 10, version 2004
  • Server: Windows Server, version 2004
Workaround: To mitigate this issue, you will need to check with your device manufacturer (OEM) to see if an updated driver is available and install it.
Next steps: Microsoft and Nvidia are working on a resolution and will provide an update in an upcoming release.

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